We see ourselves firmly planted in the second decade of the new millennium where the notion of speed is being supplanted with the idea of “getting it right the first time.”
Customers leave all the time and, for the most part, the data suggest that their leaving has a lot to do with service-related issues.
We offer an overview Webinar / Presentation for our Clients and Prospective Clients to get a glimpse of how customers are behaving today and the challenges that you have in going to market. In a fast-paced, luncheon setting, we a high-level view of a landscape where customers have more choices than ever but are still capable of being served in a way that makes them eminently loyal. The data tells that compelling story.
As we walk you through the trends in the culture, business and technology that are, inescapably, shaping customers’ expectations of your business, you’ll get one major insight for every 5 minutes of this 20-minute presentation.
It’s not a stratospheric overview but a “boots on the ground” reality from a Consultant who has served clients large and small for over three decades. This fresh information and perspective provides a container that helps to frame the decisions about where we invest our precious resources of people, money and time.
This high-level review provides a stimulating and supportive environment to entertain new thinking that will, ultimately, help your enterprise stay ahead of your customers’ evolving expectations. The end result is that you have the research data and material to start thinking differently about how you go to market.
We help you understand how Web and Retail Giants — like Amazon and Google — are, permanently, shaping your customers’ and clients’ perception of you and your web presence. We teach you how to take advantage of the trends and the opportunities that come with them so that you can retain and satisfy customers and, in the process, make more money with less effort.