Begin here now and you’ll get a quick assessment of where you’re at and how you can easily improve customer retention.
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Use the “genius” that’s already in your company to create new strategies for keeping customers.
This is a comprehensive view of your perception of your company’s approach and ideology to customer retention. Scores of 130-150 score are in the “genius” range: you’re doing great and your profits should show it. 110-130: you’re doing really well and are pretty smart at keeping customers. 90-110: the program needs attention. 70-90: you’re in business because you have a captive market.