Customer Ecology™ Assessment Package

Increase Customer Retention by 2%, Profits Go Up 10%

Customer-Keeping Vision

Customer Ecology™:  Our easy-to-buy-and-use business consulting service lowers the risk for you and, at the same time, increases your chance to keep more customers.  Get a quick (less than one week) and thorough review of your customer-keeping methods and structures from experienced Senior Business Consultants.  Drive down the cost of getting new customers.

All you have to do is submit your Customer Ecology™ IQ Questionnaire to us and then we get to work.  Within 24 hours of receipt, we schedule your first 30-minute coaching session.  We interview you to find out:

1. what you want to get out of the study
2. what your customers want (what problem are you solving for them?)
3. why your customers buy from you (at the outset)
4. why your customers stay with you (changes over time)
5. why and when your customers leave

Then, we embark on research.  What we look at:

1. your online presence
2. your reputation
3. your customers
4. your responses to the questionnaire

Within one week of the original receipt of your questionnaire, we hold our second 30-minute coaching session.  We deliver a report with five (5) custom recommendations that will have you increasing the amount of customers you keep by at least 2% (the same benefit as cutting costs by 10%).

Our Report focuses on the following three areas:

• Customer-Facing Programs, Policies
• Organizational Structure & Functions
• Digital Presence: Web, Social Media, etc.

Three packages available starting at $3,500.  And, you get a guarantee of satisfaction: if you’re not pleased, we’ll make it right.  Nationwide, over thirty years, we’ve helped over 250 organizations and almost 1,000 individuals better their performance.  (Click here for testimonials.)

Satisfaction Guaranteed or We Make It Right