Customer Ecology™ Assessment Package
Increase Customer Retention by 2%, Profits Go Up 10%
Customer-Keeping Vision
Customer Ecology™: Our easy-to-buy-and-use business consulting service lowers the risk for you and, at the same time, increases your chance to keep more customers. Get a quick (less than one week) and thorough review of your customer-keeping methods and structures from experienced Senior Business Consultants. Drive down the cost of getting new customers.
All you have to do is submit your Customer Ecology™ IQ Questionnaire to us and then we get to work. Within 24 hours of receipt, we schedule your first 30-minute coaching session. We interview you to find out:
- what you want to get out of the study
- what your customers want (what problem are you solving for them?)
- why your customers buy from you (at the outset)
- why your customers stay with you (changes over time)
- why and when your customers leave
Then, we embark on research. What we look at:
- your online presence
- your reputation
- your customers
- your responses to the questionnaire
Within one week of the original receipt of your questionnaire, we hold our second 30-minute coaching session. We deliver a report with five (5) custom recommendations that will have you increasing the amount of customers you keep by at least 2% (the same benefit as cutting costs by 10%).
Our Report focuses on the following three areas:
- Customer-Facing Programs, Policies
- Organizational Structure & Functions
- Digital Presence: Web, Social Media, etc.
Three packages available starting at $3,500. And, you get a guarantee of satisfaction: if you’re not pleased, we’ll make it right. Nationwide, over thirty years, we’ve helped over 250 organizations and almost 1,000 individuals better their performance. ( for testimonials.)