The Hawthorne Effect: One More Time
“The Workplace Is A Social System” Would you like to raise productivity? Don’t implement a “top-down” initiative. That’s the simple finding from this Study of […]
Three Easy Steps to Keeping Customers
Keeping Customers: Make It Hard to Leave The statistics are compelling: It costs five to ten (10x) as much to get a new customer as […]
The Non-Ideal Customer: A Matter of Training?
Dealing with the Non-Ideal Customer: Get Training for Your People WalMart was said to have two rules that made its customer service top-notch. Rule #1: […]
Keeping Customers: Tap Your Genius!
There Is Genius…Already Inside Your Company! There is genius inside your company that knows better ways to keep your customers. We think you should tap […]
Creating Mobile App: Coding Is The Easy Part
Thinking of Developing a Mobile App? Focus on Business Issues Make it easy. Make it relevant. Make it interesting. Make it pay. That’s what thirty+ […]
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We work with leaders in B2B businesses who want to drive down the cost of sales by helping you keep your customers. We use a research and science-based approach to understand why your customers buy, why they stay and why they leave. We promise an increase of 5% in customer retention. A former H-P Director refers to us as “magical.”
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