The Non-Ideal Customer: A Matter of Training?

The Non-Ideal Customer: A Matter of Training?

Dealing with the Non-Ideal Customer: Get Training for Your People WalMart was said to have two rules that made its customer service top-notch. Rule #1: […]

Keeping Customers: Tap Your Genius!

Keeping Customers: Tap Your Genius!

There Is Genius…Already Inside Your Company! There is genius inside your company that knows better ways to keep your customers.  We think you should tap […]

Three Easy Steps to Keeping Customers

Three Easy Steps to Keeping Customers

Keeping Customers: Make It Hard to Leave The statistics are compelling: It costs five to ten (10x) as much to get a new customer as […]

Creating Mobile App: Coding Is The Easy Part

Creating Mobile App: Coding Is The Easy Part

Thinking of Developing a Mobile App?  Focus on Business Issues Make it easy.  Make it relevant.  Make it interesting.  Make it pay.  That’s what thirty+ […]

Six Ways to Make Sure Your Startup Succeeds

Six Ways to Make Sure Your Startup Succeeds

Six Ways to Make Sure Your Startup Succeeds Most people want your startup to succeed.  I do, too.  It’s the modern “hero’s journey” and more […]

Who We Are

We work with leaders in B2B businesses who want to drive down the cost of sales by helping you keep your customers.  We use a research and science-based approach to understand why your customers buy, why they stay and why they leave.  We promise an increase of 5% in customer retention.