Would you like to find some lessons that help you from getting “sucked” into your job and your company?
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Read this before hiring a consultant! Or becoming one yourself!
We work with individuals.
We work with groups.
We research, gather data, analyze and package information so that our clients can make more informed decisions.
This gives you a comprehensive view of what it takes to be a top performer for your customers.
The higher your score, the more likely it is that you retain a high number of customers (i.e. >90%) and your customer acquisition costs are low.
How often do consumers cut companies loose because of terrible service?
All the time.
An analysis of 75,000 interactions by Dixon and his colleagues shows that “over the top” service doesn’t increase loyalty when most customers are just looking for a satisfactory solution to their service issue.
“…understanding and flexible…” “…where others might be defensive, APG sees opportunity to improve…” “…love working with APG Consulting and really appreciate their willingness to co-evolve…”
Since 1983, we’ve been following a strict code of confidentiality with our large (AT&T, Bank of America) and small clients. Our clients count on us to be discrete. You can, too.