It’s Easy to Lose Customers….

…when you don’t know why they’re buying from you in the first place

Customer Ecology™: we help reduce the churn.

In order for customers to thrive and flourish, they need an ecosystem that is sustainable, self-supporting and enriching.  ”Churn” is a measure of the system’s relative health.

The Consultants of APG Consulting have developed a proprietary amalgam of technologies and methods to insure that you increase profits while reducing costs. Our integrated approach, which we call “Customer Ecology™,” gives you usable data to help improve the “wired” part of your business.

The learnings can be merged into the DNA of your organization: changed behaviors inside the organization results in strategies and cultures that are “customer keeping.”

We have developed a simple method using three steps to creating a customer-keeping culture:

• seek to understand why your customers buy from you
• find the sources of your successes
• integrate your learnings into the genetic code of your organization

Lather.  Rinse.  Repeat.

With our aggregated technologies, our Consultants uncover the mystery of why your customers buy from you so that you can be more effective in pleasing, valuing, satisfying and keeping them. Plus, the data we get assures more efficient acquisition of new customers.  The right customers.

Don’t pass up an opportunity to use this challenging time in the business world to make your organization a truly unique customer-keeping dynamo. Call on us to help.