This is the real-life story of what happened to me during the summer of 1991: I was 38 years old, arrogant and an already accomplished consultant who was picked to be the Interim Director of Customer Service for Pipes, Inc., a major plumbing manufacturer in Rome, Indiana, a rust-belt town.
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Since 1983, we’ve been following a strict code of confidentiality with our large (AT&T, Bank of America) and small clients. Our clients count on us to be discrete. You can, too.
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